FAQ

Aiersha FAQ

Below you will find answers to the most frequently asked questions about Aiersha, our products, shipping, payments, and returns. If you cannot find the answer to your question, please contact us at info@aiersha.com.

General

Who is Aiersha?

Aiersha is an international online shop for high-quality erotic and wellness products, operated by:

AIERSHA WELLNESS INC
30 N Gould St Ste R
Sheridan, WY 82801, USA
info@aiersha.com
Registration Number: 2026-001860562 (State of Wyoming, USA)

Our offer is exclusively for private end consumers (B2C) aged 18 and over. By placing an order, you confirm that you are of legal age.

Is there a physical Aiersha store?

No. Aiersha is a purely online shop with warehouses in the USA and China. On-site pickup is not possible. All orders are shipped discreetly.

How can I subscribe to or unsubscribe from the newsletter?

Subscribe: Register during checkout or under the Newsletter section with your email address.
Unsubscribe: Click the unsubscribe link at the end of any newsletter email.

How can I contact Aiersha Customer Service?

Email: info@aiersha.com (Response within 24–48 hours)
Live Chat: Available on our website (Mon–Fri, 9:00 AM–5:00 PM CET)

Please always provide your order number and email address so we can process your request quickly.

My Customer Account

How do I register?

You can register during checkout with your email address or create a customer account in advance under Login.

How can I change my customer data?

Update your email address
Change your password
View your order history

I forgot my password – what should I do?

Click on Login and select "Forgot Password?".
Enter your registered email address.
You will receive a link via email to set a new password.

Security Tip: Use at least 8 characters (letters, numbers, special characters). Avoid simple combinations like "123456" or "password".

Where can I find my orders?

In your customer account under "My Orders", you can:

View order details
Download invoices
Track the shipment status

Order & Payment

How do I place an order at Aiersha?

Add the desired items to your shopping cart.
Click on "Checkout".
Enter your shipping address and payment method.
Confirm the order with "Place Order".
You will receive a confirmation email with all details.

What payment methods are accepted?

We offer the following secure payment methods:

Credit Card (Visa, Mastercard, American Express) – secure via Stripe
Bancomat – secure via Stripe
EPS Transfer – secure via Stripe
PayPal (with buyer protection)

Your account will be charged immediately after completing the order.
For international transactions, exchange rate fees may apply depending on your bank.
Stripe is our PCI-DSS certified payment processor – your data is optimally protected.

In which currency are prices displayed?

USA Customers: Prices are exclusive of Sales Tax (calculated in checkout based on your shipping address).
EU Customers (order value under €150): The VAT of the destination country is already included in the price (IOSS procedure).
EU Customers (over €150) & Switzerland: Prices are net prices. You are responsible as the importer for import VAT, customs, and fees.

Can I redeem a voucher code?

Yes! In the checkout process, you will find a field for voucher codes. Enter the code, and the discount will be displayed immediately.

Note: Only one code per order can be redeemed.
Codes are not combinable with other promotions.
Pay attention to the correct spelling (no spaces before/after the code).

Can I cancel or modify my order?

Cancel: Contact us immediately after ordering at info@aiersha.com with your order number. Cancellation is only possible if the goods have not yet been shipped.
Modify: Post-order changes (e.g., swapping or adding items) are not possible. Simply place a new order and return the unwanted items (if applicable).

Can I specify a different delivery address?

Yes! During checkout, you can enter a different delivery address (e.g., for gifts or discreet delivery).

Shipping & Delivery

Where does Aiersha ship to?

We ship worldwide from our warehouses in the USA and China.

How long does delivery take?

Region	Delivery Time	Notes
USA	5–10 business days	Standard shipping
Germany/Austria	7–15 business days	Customs processing may cause delays
Switzerland	8–15 business days	Customs fees and import VAT are to be paid by the customer
EU Countries	7–15 business days	For orders over €150, customs fees may apply

Important: Delays due to customs (e.g., in Switzerland or for EU orders over €150) are beyond our control.
The risk of accidental loss passes to you upon handover to the shipping company.

How discreet is the shipping?

Your privacy is our top priority. That's why:

Neutral packaging (plain brown box without logos or references to Aiersha)
Anonymous sender ("Logistics Partner" – no indication of the content)
Discreet invoice description ("Online Purchase" or "Wellness Products" on your bank statement)

What are the shipping costs?

The shipping costs are displayed separately in the checkout process and depend on the destination country and package weight.

Note for Switzerland/EU (over €150):
Additional costs (customs, import VAT) are not calculated by Aiersha but by the local customs office upon delivery.

How long does delivery take?

Region	Delivery Time	Notes
USA	5–10 business days	Standard shipping
Germany/Austria	7–15 business days	Customs processing may cause delays
Switzerland	8–15 business days	Customs fees and import VAT are to be paid by the customer
EU Countries	7–15 business days	For orders over €150, customs fees may apply

Products & Warranty

What warranty do Aiersha products have?

All products: 1-year warranty on manufacturing defects (from date of purchase).
Exclusions:
- Damage due to improper handling (e.g., incorrect cleaning)
- Normal wear and tear
- Condoms, lubricants, massage oil, charging cables, aphrodisiacs (no warranty)

? In case of defects:

Contact us within 7 days of receipt at info@aiersha.com with:
- Your order number
- Photos/videos of the defect
We will review the case and send you a free replacement or refund the purchase price.
Return shipping: If necessary, send the defective product at our expense back to us.

Can I return a product?

?? For EU Customers:

7-day right of withdrawal (from receipt of goods).
Conditions:
- Product unsealed and in original packaging (seal intact).
- Include invoice and return form.
Excluded: Sealed intimate products (e.g., dildos, vibrators) if the seal has been removed after delivery (hygiene regulations under Article 16(e) of Directive 2011/83/EU).

?? For USA and Non-EU Customers (including Switzerland):

All sales are final ("All Sales Final") – no returns or cancellations after shipment.
Exception: Defective products (see warranty above).

Return shipping costs: The customer bears the costs of return shipping. Contact us before returning at info@aiersha.com to get the correct return address.

How do I clean my erotic toys properly?

After each use, clean with a special cleaning fluid (e.g., Aiersha Toy Cleaner).
Rinse with clear water and dry thoroughly.
Do not immerse in water if the toy is not waterproof!

Important: Do not use baby oil or Vaseline – these can damage silicone and latex!
Store toys separately (e.g., do not store silicone with jelly/PVC together).

Which lubricants are compatible with Aiersha products?

Lubricant Type	Compatible with	Do Not Use With
Water-based	Silicone, Latex, Jelly	–
Silicone-based	Silicone, Metal, Glass	Latex, Jelly (can damage material)
Oil-based	Not recommended	Silicone, Latex, Condoms

Recommendation: Aiersha Glide (water-based) – 100% compatible with all Aiersha products.
Do not use household products (baby oil, Vaseline, dish soap)!

How should I store my toys?

Dry and cool (not in the sun or in a car)
Separate by material (do not store silicone with jelly/PVC)
In a fabric bag (e.g., Aiersha Toy Bag) for extra protection

Common Issues & Solutions

Why aren't my items being added to the cart?

Possible causes & solutions:

Cookies blocked → Check browser settings (enable cookies).
Clear browser cache → Restart browser.
Try another browser (e.g., Chrome instead of Firefox).
Checkout as a guest (without login).

I received the error message "Duplicate Payment" – what should I do?

This happens if you tried to pay by credit card multiple times. Solutions:

Delete cookies and place the order again.
Use a different browser/device.
Choose PayPal payment (no PayPal account required).

My order was not confirmed – what now?

Check your spam folder (confirmation emails sometimes end up there).
Wait 24 hours – sometimes the email is delayed.
If nothing arrives: Contact us at info@aiersha.com with your order number.

Can I change my delivery address after placing the order?

No. A post-order change of the delivery address is not possible once the order is in the shipping process.

Tip: Enter the correct address directly at checkout.

Product Advice

What toy categories does Aiersha offer?

Category	Examples	For Whom?
Vibrators	Clitoral vibrators, Rabbit vibrators	Women, Couples
Dildos	Realistic dildos, Double penetration	All
For Him	Masturbators, Penis pumps, Penis rings	Men
For Couples	Bondage sets, Strap-ons, Love swings	Couples
Anal Toys	Anal plugs, Prostate massagers	Men, Couples
Accessories	Lubricants, Cleaning fluid, Toy bags	All

How do I choose the right toy for me?

Material:
- Silicone → Skin-friendly, durable, easy to clean
- Jelly/PVC → Softer, but requires more care (do not store with silicone!)
- Metal/Glass → For temperature play (cold/warm)
Function:
- Vibration → For intense stimulation
- Suction → For clitoral or breast stimulation
- Double penetration → For adventurous couples
Size & Shape:
- Beginners: Narrower, shorter
- Advanced: Larger, with more functions

Tip: Read customer reviews or use our Toy Finder for a personal recommendation!

Are Aiersha products waterproof?

Yes, if:
- The packaging or product text states: "100% waterproof"
- It is made of silicone or ABS plastic

No, if:
- The toy has batteries (even if waterproof, batteries can rust).
- There is no explicit indication of waterproofing.

Legal

Right of Withdrawal (EU Customers Only)

You have 7 days to return your order without giving any reason.

Conditions:

Product unsealed and in original packaging (seal intact).
Include invoice and return form.

Excluded: Sealed intimate products (e.g., dildos, vibrators) if the seal has been removed after delivery (hygiene regulations).

Return Address:
AIERSHA WELLNESS INC
30 N Gould St Ste R
Sheridan, WY 82801, USA
Contact us before returning at info@aiersha.com for the correct address!

Warranty (For All Customers)

1-year warranty on manufacturing defects (from date of purchase).
Exclusions: Damage due to improper handling or normal wear and tear.

? Defective Products: Contact us within 7 days of receipt at info@aiersha.com with photos of the defect.

Age Restriction

The sale of erotic products is only permitted for persons over 18 years of age. We reserve the right to conduct age verification and reject orders if there are doubts about the buyer's age.

Data Privacy & Cookies

How does Aiersha handle my data?

Responsible Party: AIERSHA WELLNESS INC (see Imprint).
Legal Bases (EU):

Contract Fulfillment (Art. 6(1)(b) GDPR) – for order processing.
Legitimate Interest (Art. 6(1)(f) GDPR) – for fraud prevention.
Consent (Art. 6(1)(a) GDPR) – for newsletters, tracking cookies.

International Data Transfers:
Since our company is based in the USA, your data will be transferred there.
We ensure an adequate level of protection through Standard Contractual Clauses (SCCs) or the EU-US Data Privacy Framework.

What cookies does Aiersha use?

Category	Purpose	Default Setting	Legal Basis
Necessary Cookies	Basic functions (login, shopping cart)	Always active	Legitimate Interest (Art. 6(1)(f) GDPR)
Functional Cookies	Save preferences (language, region)	Activated	Consent (Art. 6(1)(a) GDPR)
Analytics Cookies	Analyze usage (e.g., Google Analytics)	Deactivated	Consent (Art. 6(1)(a) GDPR)
Marketing Cookies	Personalized advertising (e.g., Google Ads)	Deactivated	Consent (Art. 6(1)(a) GDPR)

Change Cookie Settings:

Via our Cookie Consent Tool (bottom left/right of the website).
Via your browser (Chrome, Firefox, Safari, Edge).

How can I delete or correct my data?

You have the right to:

Access your stored data
Correct incorrect data
Delete your data (unless there is a legal obligation to retain it)

Contact: info@aiersha.com

Final Notes

This FAQ section is regularly updated. If you cannot find the answer to your question, please contact us by email – we will be happy to help you!

Legal Notice: The law of the USA and the State of Wyoming applies (exclusion of UN Sales Law/CISG).
For EU citizens, mandatory consumer protection rights of the country of residence remain unaffected.

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FAQ

Aiersha FAQ

General

My Customer Account

Order & Payment

Shipping & Delivery

How long does delivery take?

Products & Warranty

?? For EU Customers:

?? For USA and Non-EU Customers (including Switzerland):

Common Issues & Solutions

Product Advice

Legal

Data Privacy & Cookies

Final Notes

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